To begin a return or exchange please click here
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund, exchange, or store credit.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with original tags and be free or odors or hair. All returns are subject to a 15% restocking fee.
**Charlie's Project items are sold AS IS and no longer returnable or exchangeable.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hosiery, undergarments, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Charlie's Project Items
- Sales Final Items
- User Error purchased items
- Custom orders
To complete your return, we require a receipt or proof of purchase. Please make sure you have your order number. Without your order number we have no way of tracking your order for return/exchange.
Please do not send your purchase back to the manufacturer or contact the manufacturer regarding. If you send the item back to the manufacturer or warehouse it shipped from your return will be subject to a $20 administrative fee.
Please do not just send back items without an RMA number and prior authorization. Items that are randomly sent back without any notice or acknowledgement of being sent back will be charged a $20 administrative fee.
Shipping fees on original order are not eligible to be refunded. You are responsible for all shipping fees associated with sending the item back.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 10 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Eligible for Returns
Exchanges (if applicable)
We only replace items if they are defective, damaged, or improper fit. If you need to exchange it for the same item different style, send us an email at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit/certificate for the value of your return at the current price when your return was received. Once the returned item is received, a gift certificate will be mailed to you either by USPS mail or electronically.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. All refunds will be given to the original way or purchase.
To return your product, you should mail your product to: See below link to begin return of items. Once your form is processed we will issue the address where to send your item(s)
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund that is sent to us COD the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Charge backs for received items or false reporting of non delivered items will be reported to the authorities. You will forfeit your refund 100% if Shopify, PayPal, Amazon, or Sezzle side with us due to illegal and false charge back. False charge backs are illegal.